Terms of Service

Last updated: July 21, 2026

1. Agreement and Scope

These Terms of Service (“Terms”) are a legally binding agreement between the operator of the FullDay platform (“FullDay,” “we,” “us,” or “our”) and the person or entity accepting these Terms (“you” or “Customer”).

These Terms govern access to and use of the FullDay online booking platform, websites, Booking Portal, Admin Dashboard, specialist-facing features, documentation, support, and related services (collectively, the “Services”).

If you use the Services for an Organization, you accept these Terms on behalf of that Organization and represent that you have authority to bind it. If you do not have that authority, do not accept these Terms or use the Services for the Organization.

By creating an account, clicking to accept, signing an order form, or using the Services, you agree to these Terms and the Privacy Policy. Any order form, service-level agreement, or other written agreement expressly incorporated into these Terms also forms part of the agreement.

If a signed order form conflicts with these Terms, the order form controls only to the extent of the conflict.

Clients using an Organization's Booking Portal

If you use a Booking Portal only to book with an Organization, Sections 1, 2, 3, 6, 8 through 14, 18, 19, 21, 22, 23, and 24 apply to you as relevant. The Organization may also apply its own booking, cancellation, payment, service, and privacy terms. Your contract for the booked service is with the Organization, not FullDay.

2. Definitions

“Authorized User” means an owner, administrator, specialist, staff member, contractor, or other person whom a Customer authorizes to access its Organization workspace.
“Booking Portal” means the Organization-branded, public-facing flow through which Clients may browse services, view available times, book appointments, and use enabled self-service features.
“Client” means a person whose information is processed through FullDay in connection with an Organization, including a person who books or receives services from that Organization.
“Customer Data” means data, content, records, files, forms, documents, communications, and other material submitted to, stored in, collected through, or generated from a Customer's use of the Services. Customer Data does not include FullDay's software, aggregated or de-identified data, or FullDay materials.
“Documentation” means the user guides and technical or product documentation that FullDay makes available for the Services.
“Organization” means the business workspace in FullDay containing its locations, services, specialists, Authorized Users, Clients, bookings, settings, subscription, and related records.
“Subscription” means a paid right for an Organization to access a plan of the Services for a specified billing period.

3. Eligibility and Authority

You may create or administer an Organization account only if you:

are legally capable of entering a binding contract;
meet the minimum age required in your jurisdiction;
have authority to act for the Organization; and
are not prohibited from using the Services under applicable law.

The Services are intended for legitimate business booking and scheduling activities. They are not directed to children.

4. Accounts, Organizations, and Access

4.1 Registration and accurate information

You must provide accurate, current, and complete account and Organization information and keep it updated. FullDay registration currently includes creating a personal account, creating an Organization, and selecting a Subscription plan.

4.2 Credentials and security

You must protect account credentials and promptly notify us of suspected unauthorized access. You are responsible for activity performed through your account except to the extent caused by FullDay's breach of these Terms or applicable law.

FullDay may use email-and-password authentication for staff and phone verification or SMS one-time passcodes for Clients and sensitive self-service actions. You must not bypass or interfere with authentication, access controls, or security measures.

4.3 Organization administration

The Customer controls its Organization, including Authorized Users, roles, locations, services, specialists, schedules, forms, integrations, and settings. Organization administrators may be able to access, modify, export, or delete Customer Data and manage other users' access.

The Customer is responsible for:

authorizing and managing its Authorized Users;
assigning appropriate roles and promptly removing unnecessary access;
all actions taken under its Organization by Authorized Users;
configuring the Services consistently with its legal and operational obligations; and
resolving disputes about internal authority or ownership of an Organization account.

4.4 Multi-tenant service

Each Customer's data belongs to its Organization workspace. Customers and Authorized Users may access only the Organizations for which they are authorized.

5. The FullDay Services

FullDay is a SaaS platform that helps Organizations manage appointment-based operations. Depending on the selected plan and configuration, the Services may include:

an Organization-branded public Booking Portal;
real-time availability based on locations, business hours, services, specialists, shifts, scheduling rules, and existing bookings;
appointment creation, editing, rescheduling, cancellation, package, and multi-session workflows;
table and calendar booking views;
Client records, appointment history, phone verification, loyalty context, and Client controls;
digital form templates, signatures, PDF generation, document storage, and email delivery;
booking-level payment records, invoices, cash reconciliation, reports, and finance tools;
SMS and email confirmations, reminders, receipts, invoices, and review requests;
Google review ingestion and confidence-based matching where configured;
multiple locations, location-specific prices, time zones, and multi-language functionality;
product analytics, error tracking, campaign attribution, and Organization-configured marketing pixels; and
Organization-level Subscription and billing management.

Features, limits, and availability may depend on the Subscription plan, Organization settings, location, language, and third-party integrations. Current plan descriptions and Documentation form the best source for included functionality, subject to these Terms and any order form.

6. Bookings and the Organization-Client Relationship

6.1 FullDay provides technology, not booked services

FullDay supplies booking and business-management technology. FullDay does not employ an Organization's specialists, provide the booked services, set the Organization's prices or business policies, or act as the Organization's agent except to the limited extent expressly agreed in writing.

The Organization is solely responsible for:

the legality, quality, safety, suitability, delivery, and results of its services;
professional licenses, permits, qualifications, insurance, and regulatory compliance;
service descriptions, duration, prices, taxes, sale prices, and availability;
its booking, cancellation, rescheduling, refund, no-show, and Client conduct policies;
the accuracy of its locations, business hours, shifts, specialists, and scheduling rules;
accommodations, accessibility, and Client communications; and
disputes, claims, injuries, losses, or refunds arising from booked services.

6.2 Booking information and availability

FullDay calculates and displays availability from configuration and records supplied by an Organization. Although the platform updates availability in real time, FullDay does not guarantee that Organization-provided information is accurate or that an appointment will occur. An Organization may modify, reschedule, or cancel a booking according to its policies and applicable law.

6.3 Client self-service

Where enabled, Clients may reschedule or cancel through the Booking Portal. Self-service actions may require a booking reference, phone verification, or an SMS one-time passcode. The Organization's own deadlines, fees, and policies apply.

6.4 Booking payments and invoices

FullDay may record booking-level payment status, payment method categories, refunds, invoices, and cash reconciliation for an Organization. Unless expressly stated in an applicable checkout flow or separate agreement, FullDay does not process payment from a Client to an Organization and is not the merchant of record for booked services.

6.5 Client disputes

Clients must direct questions about an appointment, service, specialist, price, cancellation, refund, invoice, or Organization policy to the relevant Organization. FullDay may provide technical support regarding the Booking Portal but is not responsible for resolving the underlying service dispute.

7. Subscriptions, Fees, and Payment

7.1 Organization-level Subscription

Subscriptions are managed at the Organization level, not per Authorized User or booking. A Subscription may include plan-specific features or capacity for users, locations, communications, and modules. Available plans and included features may change over time.

7.2 Monthly and annual billing

FullDay may offer monthly and annual billing. Annual billing may be priced at a discount compared with monthly billing. Fees, currency, billing period, plan limits, taxes, and any usage-based or add-on charges will be shown on the pricing page, checkout, or order form.

7.3 Stripe

Stripe processes Subscription payments and recurring billing. By providing a payment method, the Customer authorizes FullDay and Stripe to charge applicable fees, taxes, and properly disclosed recurring amounts. Stripe's terms and privacy policy also apply to its processing.

7.4 Price and plan changes

We may change plans, limits, or prices prospectively. We will provide notice required by law or contract before a change affects an existing Subscription. If a Customer does not agree to a material change, its remedy is to cancel before the change takes effect.

7.5 Taxes

Fees exclude taxes unless stated otherwise. The Customer is responsible for taxes, duties, and similar governmental assessments associated with its purchase, except taxes based on FullDay's net income. If required, FullDay may collect taxes using the Customer's billing information.

8. Customer Data and Privacy

8.1 Ownership

As between FullDay and the Customer, the Customer retains its rights in Customer Data. The Customer grants FullDay a worldwide, non-exclusive, limited license to host, copy, transmit, display, modify, and otherwise process Customer Data solely to provide, secure, support, and improve the Services; comply with law; and exercise our rights under the agreement.

This license continues only for as long as reasonably necessary for those purposes, subject to the Privacy Policy and applicable retention requirements.

8.2 Customer responsibilities

The Customer represents and warrants that:

it has all rights, notices, consents, permissions, and lawful bases needed for Customer Data and FullDay's processing under the agreement;
its instructions will not violate law or another person's rights;
it will collect only data reasonably necessary for legitimate purposes;
it will not place prohibited data in the Services;
it will respond to Client privacy requests for data it controls; and
it will comply with laws applicable to its business, communications, forms, records, marketing, and services.

8.3 Sensitive and regulated data

Organization-created forms, free-text fields, imported records, and service parameters may contain sensitive information. Unless FullDay expressly agrees in writing, Customers must not use the Services to process data subject to sector-specific requirements that the Services are not designed or contracted to meet.

8.4 Aggregated and de-identified data

FullDay may create and use aggregated or de-identified data that cannot reasonably identify the Customer, an Authorized User, or a Client to operate, analyze, secure, and improve the Services and for lawful business purposes. FullDay will not attempt to re-identify data that applicable law requires to remain de-identified.

9. Acceptable Use

You must not, and must not permit another person to:

use the Services unlawfully, fraudulently, deceptively, or to harm another person;
collect, upload, or disclose data without the rights, notices, or permissions required by law;
send spam, unlawful marketing, or communications that violate consent or opt-out requirements;
impersonate another person or misrepresent affiliation, credentials, services, prices, or availability;
access another Organization or account without authorization;
probe, scan, disrupt, overload, or circumvent the Services or their security, authentication, rate limits, or access controls;
introduce malware, harmful code, or destructive content;
reverse engineer, decompile, copy, frame, scrape, or create derivative works from the Services except where applicable law prohibits restriction;
use automated means to extract data or access the Services except through interfaces we expressly authorize;
use the Services to build or benchmark a competing product without our written permission;
infringe intellectual-property, privacy, publicity, confidentiality, or other rights;
upload content that is unlawful, threatening, defamatory, discriminatory, or abusive; or
use the Services for emergency dispatch, life-critical functions, or any purpose for which a delay or error could reasonably cause death or serious bodily injury.

FullDay may investigate suspected misuse and take proportionate action, including rate limiting, content restriction, suspension, or termination.

10. Communications

10.1 Operational communications

The Services may send account notices, invitations, password-reset messages, booking confirmations, reminders, receipts, invoices, signed documents, review requests, and security codes by email or SMS. You agree to receive communications necessary to administer your account or complete requested transactions.

10.2 Customer-sent communications

When FullDay sends a message for an Organization, the Organization is the sender responsible for:

the lawful basis and any consent required for the message;
the accuracy of recipient details and message content;
identifying itself as required;
honoring opt-outs and suppression requirements;
complying with telecommunications, anti-spam, marketing, and consumer-protection laws; and
ensuring that Organization-configured sender names, domains, and provider credentials may lawfully be used.

10.3 Delivery

Email and SMS delivery depends on third-party networks and providers. FullDay does not guarantee delivery time, receipt, or uninterrupted availability. Message and data rates may apply to recipients.

11. Forms, Signatures, and Documents

FullDay can help Organizations create reusable forms, collect answers and electronic signatures, generate PDFs, store documents, email signed copies, and associate documents with Client records.

The Customer is solely responsible for:

form text, questions, translations, disclosures, and terms;
deciding whether a form or electronic signature is legally sufficient for its purpose;
obtaining required consent to electronic records and signatures;
verifying signer identity where required;
maintaining legally required copies and retention periods; and
ensuring that forms do not request unlawful or unnecessary information.

FullDay does not provide legal advice and does not warrant that a form, signature, PDF, or workflow will be enforceable, admissible, or compliant in every jurisdiction or industry.

12. Third-Party Services and Integrations

The Services rely on or may connect with third parties, including Convex, Cloudflare, Stripe, Brevo, SMS providers, PostHog, Google services, and Organization-configured marketing technologies.

If a Customer enables, connects, or directs us to use a third-party service:

the Customer authorizes the exchange of data needed for the integration;
the third party's terms and privacy policy may apply;
the Customer is responsible for its third-party account, configuration, credentials, permissions, and fees; and
FullDay is not responsible for third-party acts, omissions, outages, changes, or termination beyond our reasonable control.

We may suspend or remove an integration if necessary for security, legal compliance, service stability, or because the provider changes or discontinues it.

13. Intellectual Property

13.1 FullDay materials

FullDay and its licensors own the Services, software, interfaces, designs, Documentation, trademarks, and all related intellectual-property rights, excluding Customer Data. Except for the limited access rights granted by these Terms, no rights are transferred to the Customer.

Subject to payment of applicable fees and compliance with the agreement, FullDay grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the Subscription term to access and use the Services for its internal business operations and to make its Booking Portal available to Clients.

13.2 Customer branding and content

The Customer grants FullDay a limited license to display and process its names, logos, service descriptions, images, form content, and other materials as needed to provide the Services. The Customer represents that it has the necessary rights to those materials.

13.3 Reservation of rights

Each party reserves all rights not expressly granted in the agreement.

14. Feedback

If you voluntarily provide ideas or suggestions about FullDay, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use them without restriction or compensation, provided we do not publicly identify you as the source without permission.

This section does not transfer ownership of Customer Data or confidential information.

15. Service Changes, Availability, and Support

15.1 Changes

We may improve, modify, add, or discontinue features. We will provide reasonable notice where a change materially reduces core paid functionality, unless immediate action is needed for security, legal compliance, third-party dependency changes, or prevention of harm.

15.2 Availability

We aim to provide reliable Services, but do not guarantee uninterrupted or error-free operation. Availability may be affected by maintenance, internet or telecommunications failures, third-party providers, force majeure events, or Customer configuration.

15.3 Support and service levels

Support channels, hours, response targets, and any uptime commitment are those stated in the applicable plan, Documentation, order form, or service-level agreement.

16. Suspension and Termination

16.1 By the Customer

The Customer may stop using the Services. Stopping use does not relieve the Customer of fees already due.

16.2 By FullDay

We may suspend or restrict access when reasonably necessary to:

address a security threat or suspected unauthorized access;
prevent unlawful, fraudulent, abusive, or harmful use;
respond to non-payment;
comply with law or a binding government request;
prevent material harm to the Services or others; or
address a material breach of the agreement.

Where practicable, we will give notice and an opportunity to cure before suspension. We may terminate the agreement for an uncured material breach or as otherwise stated in an order form.

16.3 Effect of termination

On termination, the Customer's access rights end. Sections that by their nature should survive will survive, including accrued payment obligations, confidentiality, intellectual property, disclaimers, limitations of liability, dispute terms, and general provisions.

FullDay will handle Customer Data after termination in accordance with the Privacy Policy and applicable retention requirements.

17. Confidentiality

Each party may receive non-public information that the other party identifies as confidential or that should reasonably be understood as confidential (“Confidential Information”). Customer Data is the Customer's Confidential Information. The Services, non-public Documentation, security information, and pricing in a non-public order form are FullDay's Confidential Information.

The receiving party will:

use Confidential Information only to perform or exercise rights under the agreement;
protect it using at least reasonable care;
disclose it only to personnel, contractors, advisers, and providers who need it and are bound by confidentiality obligations; and
disclose it when legally required only after giving notice where permitted and reasonable assistance at the disclosing party's expense.

Confidential Information does not include information the receiving party can document: was already lawfully known without restriction; becomes public without breach; is received lawfully from another source without duty; or is independently developed without use of the other party's Confidential Information.

18. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” FullDay disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.

FullDay does not warrant that:

the Services will always be uninterrupted, secure, accurate, or error-free;
availability calculations or Organization-provided information will always be correct;
messages, reminders, documents, or integrations will always be delivered or available;
the Services satisfy laws or professional rules specific to the Customer's industry;
electronic forms or signatures are legally sufficient for a Customer's purpose; or
use of the Services will produce any particular business, scheduling, revenue, or Client result.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot lawfully be excluded.

19. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenues, goodwill, business opportunities, or data, arising from or relating to the agreement, even if advised that such damages were possible.

The limitations in this section apply to all theories of liability and are an essential basis of the agreement. They do not limit liability where limitation is prohibited by applicable law.

20. Dispute Resolution

Before filing a formal claim, each party will make a good-faith effort to resolve the dispute by sending written notice describing the issue and requested resolution through the method in Section 23. This informal process does not prevent either party from seeking urgent injunctive relief or exercising non-waivable rights.

21. Changes to These Terms

We may update these Terms to reflect changes in the Services, law, security, or business practices. We will post the updated Terms and change the “Last updated” date. For material changes affecting an active paid Subscription, we will provide advance notice as required by law or contract.

Unless law requires otherwise, material changes will take effect on the date stated in the notice. Continued use after the effective date constitutes acceptance. If a Customer does not agree to a material change, it may stop using the Services before the change takes effect, subject to non-waivable rights.

22. General Terms

22.1 Notices

FullDay may send operational or legal notices to the email associated with the Customer's account, through the Services, or by another reasonable method. Notices to FullDay must be submitted through the method in Section 23. Notice is effective according to the delivery rules stated in the applicable order form or, if none, when received.

22.2 Assignment

The Customer may not assign the agreement without FullDay's prior written consent, except in connection with a merger or sale of substantially all relevant assets where the assignee agrees in writing to the agreement and is not a direct competitor. FullDay may assign the agreement in connection with a reorganization, merger, acquisition, or sale of its business or assets.

22.3 Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, except that this does not excuse payment obligations for Services already provided.

22.4 Independent parties

The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, fiduciary, employment, or agency relationship.

22.5 Third-party beneficiaries

Except as expressly stated, the agreement does not give rights to anyone other than the parties.

22.6 Waiver and severability

A waiver must be in writing and applies only to the specific instance. If a provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain effective.

22.7 Entire agreement

The agreement is the entire agreement between the parties about the Services and supersedes prior or contemporaneous proposals, statements, and agreements on that subject. Purchase-order terms do not apply unless expressly accepted by FullDay in writing.

22.8 Interpretation

Headings are for convenience only. “Including” means “including without limitation.” An electronic copy of the agreement has the same effect as an original.

23. Contact

Questions or legal notices concerning these Terms may be submitted through the support channel made available through the Services.

For questions about a specific appointment, service, price, cancellation, refund, form, or Organization policy, contact the relevant Organization directly.